Frequently Asked Questions
Everything you need to know about our premium French cookware and kitchen tools.
What is the best way to season my Mineral B carbon steel pan?
To season your pan, wash it with very hot water to remove the beeswax coating, then dry thoroughly. Pour a thin layer of oil into the pan, heat it until it smokes, discard the oil, and wipe it with a paper towel. For best results, repeat this process several times to build a natural non-stick patina.
How long does shipping take for domestic orders?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that used cookware cannot be returned due to hygiene and safety standards unless there is a confirmed manufacturing defect.
Are de Buyer products compatible with induction cooktops?
Yes, most of our collections, including Mineral B, Affinity, and Prima Matera, are fully compatible with induction. We recommend checking the 'Technical Specifications' section on each product page to confirm compatibility for specific items.
Can I put my carbon steel or copper pans in the dishwasher?
No, we strongly advise against putting carbon steel or copper items in the dishwasher. Dishwasher detergents are abrasive and will strip the seasoning from carbon steel and tarnish the finish of copper. Hand washing with hot water and immediate drying is recommended.
Do you offer a warranty on your professional cookware?
Yes, de Buyer products come with a limited lifetime warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or damage caused by failure to follow care instructions.